Location is not clearly marked, nor is it easy to tell where customers should enter. When I went in, the counter attendant hardly seemed to notice. Good customer service would have been to look at me, and say, "I'll be right with you as soon as I...." instead, he stood with his back to me and neither looked at nor spoke to me until he finished the task he was doing. Then he brought me one of two packages, and I had to tell him to go look for the second package. If I had not known there were two, I would not have received it and it would have been returned to the shipper. And it was only luck that I did know, because the two packages were from different sources and it was only coincidence that they arrived the same day.
Friendly local contact point. Accurate info.
On the 5th of September i was exspecting 2 over 50 lb boxes of food. Due to a fire at our apartment complex our FRONT enterance has been gated off. Now we did not receive our boxes on the 5th, when we called on the 6th they said it was because the driver could not access the apartment, we then gave them specific instructions on how to access our door. Mind you, we have 3 sings pointing to our apartment specifically. One at the side walk saying "ups enter parking lot", one at the end of the parking lot with an arrow and our number, and one at my private staircase with an arrow and our number. We were told that we would get our boxes on the 7th between 2pm-6pm. On the 7th at 10am a resident from a different apartment complex knocked on our door asking if we were exspecting a package and that there was 2 UPS men walking up and down the road looking for our apartment. When we found them there was only 1 of our boxes and we were told we would be getting our other box on the 8th between 2pm-6pm. They then had my husband carry the 53 lb box from their truck to our door. We have NOT received our box today. After contacting our local office, you lovely employees at Olympic, we are told that our specific instructions were not put down on both boxes, the package WAS NOT EVEN PUT ON THE TRUCK TODAY, and now have to wait until Monday the 11th to have our box delivered to us. Honestly they don't even deserve 1 star.
Sick and tired of ups. The last 3 packages i have ordered have all been delayed. On top of that, their customer service is poor. From now on I'm going to stick with USPS and fedex
Thats easy.. I LOVE PACKAGES.. LIKE ALL KINDS AS LONG AS THEY ARE MAILED.. ITS LIKE CHRISTMAS! J.P.
Ups is a US Store based in Springfield, Oregon. Ups is located at 3520 Olympic St, Springfield, OR 97478, USA.
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